Shipping and Return Policy

Shipping Method / Delivery Speed

Because all of Arthewall products are custom made there is no rush shipping option available. Orders typically arrive within 15 business days and all items will be shipped via DHL. You will be e-mailed tracking information for your shipment the day it ships.

Where We Ship

Worldwide.

Tracking Your Order

Tracking information will be e-mailed to the email address provided the day we create the shipping.

Order Delivery

Orders will be delivered from the transportation carrier appointed by Talentart srl from Monday to Saturday. The user (or client) is responsible for the delivery address indicated in the checkout page. Delivery is to the ground floor front door of the building and does not include any assembly or unpacking services. Mail boxes will not be considered eligible for delivery for certain products. The delivery note issued by the transportation carrier will constitute a proof of transport and risks transfer. Talentart srl recommends the client to carry out a check of the delivered product (or products) packaging before signing the delivery note. Whether some anomalies might be noted the customer must refuse the delivery of the product (or products) or write down any reserve, detailed and dated, in the delivery note receipt. These notes must be confirmed to Talentart srl by writing to help@arthewall.com within three (3) business days from the delivery.

Right of Withdraw

The client may withdraw from the agreement within a period of 14 days, without citing any reasons, by writing to help@arthewall.com. Whether the product (or products) have already been delivered, this period starts with the delivery itself of the product (or products). In that case the client will be responsible to return the product (or products) to Talentart at the following address: Arthewall, via Ampere 61/A – 20131 Milano, Italy.

As stated by the Italian Law, the return of any damaged or incorrect product will be free of charge (the equivalent cost – if not exceeding 10€ – will be charged back to the client), while if the return applies to products that were corresponding to the order and have been delivered intact you will be charged the return shipping cost. That cost may vary depending upon the size and volume of the product (or products).

Products damaged by detergents / additives, or products damaged by the client for malpractice will not be replaced or refunded by Talentart srl. A copy of the delivery note will need to be placed inside the return packing box. The risks of transport for the return of the product (or products) is on the client.

Refunds will be done within a period of thirty (30) days from the date on which the client advised Talentart srl of the right of withdrawal exercise.

FAQ

My order arrived damaged or incorrect. What should I do?

Contact Us immediately! We will help you get your order replaced ASAP!

Do you ship internationally?
Yes we ship worldwide.

Do you offer expedited shipping?

Because all of Arthewall products are custom made there is no rush shipping option available. Orders typically arrive within 15 business days and all items will be shipped via DHL.

What delivery service is used to ship your items?
All orders will be shipped via DHL. You will be e-mailed carrier and tracking information for your shipment the day it ships. For questions or concerns regarding delivery– including choosing delivery time, holding at a location, and signing for packages– please contact the carrier.